House Manager (Part Time)
July 11, 2022
Reports to: Lead House Manager
The House Manager serves a leading role for ensuring that patrons have a positive experience while visiting the Center for the Performing Arts and Great American Songbook Foundation (CPA/GASF) by managing Front of House ushers and volunteers. The House Manager is responsible for effective patron management during events at the facilities (Center, Palladium, Tarkington, Studio) and will serve as the front of house representative during an emergency. The House Manager must be willing and prepared to approach the public with a positive attitude and readiness to solve problems quickly and comprehensively.
All employees are required to embrace and consistently practice our core values of excellence, collaboration, innovation, integrity and inclusion.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as primary liaison between front and back of house staff
- Coordinate with Events, Production, Facilities, and Security and other internal teams to ensure building and performance venues are ready and safe prior to patron entry and after patron exit.
- Lead and assign National Bank of Indianapolis Usher Corps during events to facilitate ticket scanning, program distribution, seating, and wayfinding based on Volgistics Software
- Address and resolve patron issues including, but not limited to, seating problems, late arrivals, camera/video use, and unruly patrons
- Respond to medical emergencies and coordinate with building security to notify emergency services; oversee patron management and complete incident reporting
- Attend periodic meetings on emergency and security issues; participate in implementation of emergency procedures and staff training
- Ensure adequate ushering equipment and supplies including flashlights, batteries, badges, coat check supplies, etc.
- Enter post-production information and data into VenueOps.
- Communication Proficiency
- Customer/Client Focus
- Time Management
- Decision Making
- Teamwork Orientation
- Problem Solving/Analysis
- Technical Capacity
Required Education and Experience
- Bachelor’s Degree or equivalent experience in theater management; or
- Two years house management experience at a performing art, theatrical, or public assembly facility; or
- Facilities and/or event management experience including working with volunteer staffs.
This position supervises volunteer ushers assigned to events.
This job operates in a professional venue environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.
House managers are required to dress appropriately for the environment wearing business attire excluding the following: open toe shoes, sweatpants, athletic pants, t-shirts, etc.
This role must embrace, lead, and demonstrate our core values of excellence, collaboration, innovation, integrity, and inclusion.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to stand for long hours
- Ability to climb stairs
- Strong sensory skills, such as good eyesight, good hearing, and dexterity, especially in low-light situations
- Ability to bend, push, lift, carry, pull, and move up to 25 pounds
- Ability to speak and listen clearly, especially via hand-held radio
- Ability to operate office equipment, including computers, copiers, and phones
Position Type and Expected Hours of Work
This is an occasional part-time, non-exempt position that requires working nights and weekends. Flexibility is required.
No travel is expected for this position.
The Center for Performing Arts and Songbook Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.