Patron Services Associate, part-time
September 18, 2023
SUPERVISOR'S TITLE: Patron Services Manager FLSA STATUS: Non-Exempt
Position Purpose
The Patron Services Associate’s primary responsibility is to provide excellent service to all patrons of the Center for the Performing Arts. Responsibilities include serving patrons at the ticket office, using the Tessitura ticketing system, and performing all duties as directed by the Patron Services management team. Work hours are variable, including weeknight and weekend shift coverage.
All employees are required to embrace and consistently practice the Center’s Core Values of Excellence, Innovation, Collaboration, Inclusion and Integrity, and actively participate in IDEA (Inclusion, Diversity, Equity and Accessibility) training and initiatives.
Essential Functions and Responsibilities
To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The company will make reasonable accommodation to enable individuals with disabilities to perform these functions.
- Provide excellent service to patrons via telephone, email and in-person communication
- Assist patrons with all aspects of reserving and purchasing tickets, as well as proper fulfillment
- Provide accurate information to patrons on all Center activities and events
- Process ticket orders over the phone and at the window using the Tessitura software system
- Enter all relevant patron information into the database, ensuring data integrity
- Retain knowledge of software functions as well as keeping up to date on changes resulting from version upgrades and organizational standards
- Process all ticket orders for external and internal constituents appropriately and in a timely manner
- Perform tasks defined by the Patron Services management team
Knowledge, Skills and Abilities
Listed below are the abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodation to enable individuals with disabilities to perform these functions.
- Communicate effectively in person, by phone and in writing
- Interact with the public and address concerns and questions in a respectful manner
- Think logically, analyze situations, troubleshoot and make sound decisions to solve problems
- Build and maintain positive work relationships with management, team members and external contacts
- Use and embrace technology
Education and Experience
To perform this job successfully, an individual must have the following education and/or experience:
High school diploma and a minimum of three years of experience working in an event environment or related field.
Work Environment
This position operates in a fast-paced, live entertainment environment that requires accountability for our core values of Inclusion, Excellence, Collaboration, Integrity and Innovation.
Physical Demands
The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. The company will make reasonable accommodation to enable individuals with disabilities to perform these functions.
- Strong sensory skills, such as good eyesight, good hearing, and dexterity
- Ability to bend, push, lift, carry, pull and move up to 25 pounds
- Ability to speak and listen carefully
- Frequently required to stand, sit, walk, use hands, and reach with hands and arms
- Efficiently use computers and point-of-sale systems
Position Type and Expected Hours of Work
This is an occasional, part-time, non-exempt position that involves working nights and weekends. Flexibility is required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
AAP/EEO Statement
The Center for the Performing Arts and the Great American Songbook Foundation provide equal employment opportunities to all employees and applicants for employment, and prohibit discrimination and harassment of any type with regard to race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
