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Patron Services Associate (Part Time)

July 11, 2022

Reports to: Patron Services Manager



The Patron Services Associate’s primary responsibility is to provide excellent service to all patrons of the Center for the Performing Arts (CPA) and Great American Songbook Foundation (GASF). Responsibilities include serving patrons at the Center ticket office, using the Tessitura ticketing system, and performing all duties as directed by the Patron Services management team. Work hours are variable, including weeknight and weekend shift coverage.


This role must embrace, lead and demonstrate the Center’s core values of excellence, collaboration, innovation, integrity and inclusion.


Essential Functions

Reasonable accommodations may be made to qualified individuals with disabilities who can perform these essential functions:

  1. Provide excellent and comprehensive service to patrons of CPA and GASF.
  2. Assist patrons with all aspects of reserving and purchasing tickets as well as proper fulfillment.
  3. Provide information to patrons on all Center activities and events.
  4. Process ticket orders over the phone and at the window using the Tessitura software system.
  5. Enter all relevant patron information into the database, ensuring data integrity.
  6. Retain knowledge of software functions as well as keeping up to date on changes resulting from version upgrades and organizational standards.
  7. Process all ticket orders for external and internal constituents appropriately and in a timely manner.
  8. Perform tasks defined by the Patron Services management team.


Competencies Required

  1. Communication Proficiency
  2. Customer/Client Focus
  3. Problem Solving/Analysis
  4. Teamwork Orientation
  5. Technical Capacity
  6. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)


Required Education and Experience

High school diploma, minimum of 3 years of experience working in an event environment or related field.


Preferred Education and Experience

Bachelor’s degree preferred, experience using Tessitura software


Supervisory Responsibility

This position does not have supervisory responsibilities of over any staff members.


Work Environment

This position operates in a professional office environment that requires accountability for our core values, which include diversity and equity. This role routinely uses standard office equipment such as computers, phones, copiers, etc. Due to proximity to outer doors that open and close, there are times of year that could be considered abnormally cold.

This role must embrace, lead, and demonstrate our core values of excellence, collaboration, innovation, integrity, and inclusion.


Physical Demands

The physical demands described here are representative of those required by an employee to perform the essential functions of this job:

  • Regularly required to talk and hear.
  • Frequently required to sit, stand, walk, use hands, and reach with hands and arms. 
  • Efficiently use computers and office equipment.
  • Frequently required to carry up to 25 lb.


Position Type and Expected Hours of Work

This is a part-time position. Days and hours of work are variable, including daytime hours, evenings, and weekends.



No travel is expected for this position.


AAP/EEO Statement

The Center for Performing Arts and Songbook Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws



Please apply online or email cover letter and resumé to