Concierge Services Manager
January 14, 2026
Position Title: Concierge Services Manager
Reports to: Vice President of Events
Position Purpose
The Concierge Services Manager is responsible for professional, efficient, and confidential service to all guest artists and their teams while at Allied Solutions Center for the Performing Arts. The Concierge Services Manager supervises the Lead Artist Concierge, who also serves as the hospitality point-of-contact for the venue, as well as all part-time Artist Concierges.
All employees must embrace and consistently practice our core values of Inclusion, Excellence, Collaboration, Integrity and Innovation and actively participate in IDEA training and initiatives.
Essential Functions and Responsibilities
To be successful in this role, an individual must be able to perform the functions listed below in a satisfactory manner. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.
Concierge Services for Guest Artists
- In conjunction with the Lead Artist Concierge, handle all advancing for guest artists pertaining to ground transportation, hotel accommodations (if required), hospitality and catering, including dietary requirements.
- Purchase and order required items and equipment.
- Maintain and launder table linens, towels, etc. for the department.
- Work with chef and outside caterer to develop meal menus for guest artists and crews.
- Schedule, supervise and train artist concierges and runners.
- Work with Front of House and the Development team as needed to arrange artist Meet & Greets and VIP Events with donors and patrons.
- Work show days/or schedule other concierge coverage. Meet and welcome tour staff and serve as their point-of-contact during show days.
- Research and maintain relationships with local vendors for hotel accommodations, restaurants, rental cars, car service, and other amenities to be used by guest artists.
- Participate in weekly Events meetings regarding upcoming performances and events.
- Code monthly expenses for approval.
- Approve timesheets for payroll bi-weekly and supervise artist concierge team.
Internal Hospitality
- Order or purchase ASCPA crew hospitality items including coffee, water and snacks at all times.
- Order all supplies and maintain coffee and water service for Center Conference Rooms.
- Assist, as needed, Events Team, with internal events (board breakfast, bookies, etc.).
Transportation
- The Concierge Services Manager must possess a valid Driver’s License and have and maintain a good driving record.
- Will be required to drive a 14-person van, periodically, as well as rent vehicles.
Knowledge, Skills and Abilities
The requirements listed below are representative of the knowledge, skills and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.
- Ability to effectively communicate both written and verbally
- Ability to work independently and collaborate effectively as part of a team
- Ability to work in an organized manner and use time efficiently
- Ability to solve problems, analyze and make decisions
- Ability to multitask and monitor several projects daily
- Ability to work under pressure of deadlines
- Highly proficient and agile with technology
- Ability to quickly build and maintain positive working relationships with all artists and tour staff
- Proficiency in Microsoft Office (Outlook, Word, Excel), and other software applications necessary to perform essential job functions and support other team members.
Education and Experience
To perform this job successfully, an individual must have the following education and/or experience.
- Bachelor’s degree in hospitality preferred, or equivalent work experience
- 3-5 years of customer service or event planning experience
- Working knowledge of Microsoft Office – Outlook, Word, Excel
- Ability to learn technology as needed (Momentus Elite or similar event software)
- Sewing and Wardrobe experience a plus
Supervisory Responsibility
This position supervises the Artist Concierge Team (5).
Work Environment
This position operates in a performance arts venue environment and routinely uses standard office equipment such as computers, phones, copiers, etc. Oversees and performs food set-up, service and clean-up.
Physical Demands
The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.
- Strong sensory skills, such as good eyesight, hearing and dexterity
- Ability to bend, push, lift, carry, pull and move up to 25 pounds occasionally
- Ability to speak and listen carefully
- Ability to stand, sit, walk, use hands, and reach with hands and arms
Position Type and Expected Hours of Work
This is a 30-hour per week, full-time, non-exempt position with a full range of benefits, including 401(k) and Paid Time Off. Typical office days and hours are Monday through Friday, 8:30 a.m. to 5:30 p.m., however this position works many evenings and weekends. Opportunity for a hybrid work schedule as approved by your supervisor and in accordance with the policy. This position requires flexibility as the schedule will vary, depending on the performance schedule.
Travel
Local travel is expected for this position. Travel for professional development opportunities may be available.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO Statement
Allied Solutions Center for the Performing Arts and Great American Songbook Foundation provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type with regard to race, color, religion, age, gender, national origin, LGBTQ, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
