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Privacy Policy


The Center for the Performing Arts is devoted to protecting your personal information.  We make every effort to balance our desires as a business to better serve you with your expectations of personal privacy.  This policy outlines how the Center for the Performing Arts (hereafter referred to as the "Center", "we", "our" or "us") will use the information you provide to us as well as how it is protected.


Information Collected

The Center collects specific required data from you in order to process complete orders or contributions.  We also request additional information in order to best serve you in your online experience, making it personal to your preferences.  In your account, you can indicate your interests (jazz, classical, dance, etc…) which we use to suggest performances in which you might be interested.


This information is optional and may be omitted if you do not choose to enter it.  The Center uses your ticket purchase history as well as the information you provide to promote our activities, and you have the right to opt in or opt out of these communications at any time.


Through the process of purchasing tickets or making a donation, you will be asked for your full payment and billing information.  This includes credit card number, expiration date, and CVV.  The payment information is encrypted in our database (see Data Security section below).


Third Party Relationships

The Center does not sell names, addresses, phone numbers or e-mail addresses.  The Center never shares donor lists.


All organizations that present performances or events on the Center’s campus utilize the Fifth Third Bank Box Office to process orders, and these organizations will receive their order details, including your contact information, upon their request.  The Center is not responsible for actions by these organizations, but our partner non-profit organizations adhere to similar policies.  For more information on their specific policies, please contact these organizations directly.


The Center reserves the right to trade lists with other organizations giving our partner organizations and ourselves a one-time opportunity to cross promote specific events.  These trades are done with complete confidentiality with no personal data revealed to either organization.


Data Security

In order to process a complete ticket order or contribution, the Center collects your full credit card number, expiration date and CVV (Card Verification Value).  The Center uses SSL technology in processing online transactions.  While your credit card number and expiration date are encrypted and stored in our database, the CVV is never stored.  In addition, the credit card number is masked in our system according to industry standards (1234-56XX-XXXX-7890).


Staff member access to view the complete credit card numbers is limited to a few people in our Finance and IT departments who need it to troubleshoot specific transactions.  These staff members otherwise always see the standard masked information as well.  Patron Service Representatives and other personnel cannot access this data.


The Center is PCI compliant and does vulnerability scans once a month with a full compliance reassessment once a year.  All of this private information is stored under physical, electronic and procedural controls using the industry standards as established by the credit card industry.  We also regularly purge old and outdated credit card information from our database.  All of these security measures have been put in place to protect against the loss, misuse and alteration of your account information.


Updating Personal Information

The Center will happily update or correct your information or remove you from our mailing lists.  Change this information by updating your account online, e-mailing us at, by calling the Ticket Office at 317.843.3800 or by stopping at the Fifth Third Bank Box Office in person.  We send out information about new and upcoming events, and you can control the e-mails through the multi-step unsubscribe process which can be found by clicking on the footer of one of these e-mails.  We only want to send you information that you want to receive.


Cookies and tracking pixels

We utilize different tracking technologies, including Cookies, Web Beacons and Pixel Tags (also known as "Web Logs", "Clear GIFs" or "Pixels"), to analyze and monitor how the Website and its services are used in order to provide you superior customer service, as well as to maintain and improve the Website services, including for marketing purposes. The Center honors Do Not Track (DNT) signals, and we do not track or plant Cookies when a DNT browser mechanism is in place. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies.

Cookies are used to gain an understanding of user activity on the Website. Cookies allow the Center to look at aggregate patterns like the most searched performances and events on the Website, and we use this information to both improve the website as well as to improve the performance options we provide to you. We also use Cookies to gather certain pieces of information about users, such as browser type and version, server, time and date of visit, geographic location and time zone, and allows us to be able to do things like maintain your status as being logged into your account through multiple visits to the Website.

The majority of Cookies we utilize are placed on the Website via an integrated Google Tag Manager. These Cookies allow us to display the Center’s promotional material to you on other websites you visit across the Internet. The Center may also share this information about your behavior on the Website, but only this information and nothing more, in order to show you targeted advertisements and other content that has been catered to your preferences. The data collected through Google Analytics is shared with Google and its affiliated entities. For more information, please see Google’s Privacy Policy.

You also have the ability to opt-out of having your information used by Google Analytics. For instructions to change those settings on your browser, visit Google Analytics Opt-Out. Because Cookies allow you to take the fullest advantage of the Center’s Website, we recommend that you leave them turned on. For instance, if you opt out of Cookies, you may find that completing your purchase is difficult due to issues as you try to add multiple performances to the shopping cart once you have signed in as your status of being signed in may not be maintained through multiple page views.


Social Media

You can edit or remove the permissions you have granted us to use information from your connected social media accounts by using the application privacy settings on your social media account. For instructions on how to change or remove access from your Facebook account, visit Facebook App Visibility and Privacy.


Photo Release

If you, or any member of your group, are photographed or filmed while on the Center’s campus by an authorized/staff photographer, the photo and/or video belongs to the photographer, and you release to the Center, its agents, and employees all rights to exhibit and market this work in print and electronic form publicly or privately, including social media websites.


Your Acceptance of the PRIVACY POLICY as Stated

By using this website, you consent to the privacy policy and communication protocols as stated.  You agree that we can do as we state above with the information provided as outlined by this privacy policy.




Phone:  317.660.3373


The Center for the Performing Arts

Attn:  Maryan Douglas

1 Carter Green

Carmel, IN 46032


Last updated on March 19, 2019.