How do I purchase tickets? 

Tickets may be purchased online, over the phone or in person at the Fifth Third Bank Box Office. 

• Online: Go to the Tickets & Events page to find a performance, then click the “Learn More” button to see details about the event, or click the “Find Tickets” button to go directly to our ticketing site. 

• Phone: Contact the Fifth Third Bank Box Office at 317.843.3800. Find regular business hours or upcoming special holiday hours on the Fifth Third Bank Box Office page.

• In person: Visit the Fifth Third Bank Box Office at the west entrance of the Palladium (off 3rd Avenue SW) during regular business hours or beginning two hours prior to Palladium events. Patron Services staff are also available in the James Building lobby beginning one hour prior to Tarkington and Studio Theater events. The Fifth Third Bank Box Office closes 30 minutes after events begin. 

Allied Solutions Center for the Performing Arts is the only authorized ticket vendor for events occurring at the Palladium, the Tarkington and the Studio Theater, including Center Presents events, Resident Company events and ticketed rental events. Tickets for sale on sites other than TheCenterPresents.org (or Secure.TheCenterPresents.org) are not authorized by Allied Solutions Center and may not be valid tickets. 

How are my tickets delivered? Where can I find my Print at Home or Online Tickets? 

• Print at Home tickets are a PDF file attached to an email which typically arrives within 15 minutes of your order confirmation email. If you do not see the email, search your inbox, spam and junk folders for emails from Orders@TheCenterPresents.org (look for an email with the subject “Print at Home Tickets”). 

• Online Tickets can be found in your account under “Upcoming Events”. Log in to your account here. 

• Physical tickets can be mailed for most events or held at will call at the Fifth Third Bank Box Office.  
• If you need your tickets replaced, whether physical or digital, contact the Fifth Third Bank Box Office at 317.843.3800 or Tickets@TheCenterPresents.org.

Do I have to print my Print at Home tickets? 

You are not required to print your Print at Home tickets. You may present your tickets on a mobile device. Please ensure the barcode or QR code is fully visible to be scanned (you may need to turn up the brightness on your device). 

What contributes to the price of your tickets?  

A number of factors contribute to ticket prices for Center Presents events. Prices are determined to keep up with demand and market value. Tickets sold on non-authorized websites are not priced by Allied Solutions Center and could be highly inflated or include excessive fees. Please contact the Fifth Third Bank Box Office at 317.843.3800 if you are unsure about the validity of tickets found online.

Do you charge any additional service fees? How can I avoid those fees? 

Yes, the nonprofit Allied Solutions Center for the Performing Arts charges service fees to offset administrative and ticket processing costs. 

• Telephone and online purchases for Center Presents, Resident Company and rental events at Allied Solutions Center include a per-ticket service fee. This fee is waived for purchases in-person at the Fifth Third Bank Box Office. 
• Subscription purchases include a per-order service fee at all points of purchase. 

Can you resell my tickets for me? Can I exchange or donate my tickets? 

We cannot buy back or resell tickets. If you are unable to use your tickets for a Center Presents performance, consider exchanging them for another performance or, if you are a subscriber or donor, returning them as a tax-deductible donation. Exchange fees and upgrade charges may apply. Some performances may not be eligible for exchange. Please contact the Fifth Third Bank Box Office at least 48 hours prior to the performance for ticket exchanges or ticket donations, and please have the tickets in hand.

Do you offer refunds? 

• All ticket sales are final with no refunds, unless a performance is canceled or rescheduled. 

• If a performance is canceled, tickets purchased through the Fifth Third Bank Box Office are refunded to the original payment method which was used.  
• If a performance is rescheduled and you are unable to attend the new date, contact the Fifth Third Bank Box Office to arrange an exchange or a refund. 

How do I get a promo code? How can I buy presale tickets? 

• Certain presales or special offers require a promo code to access. Promo codes are typically not available publicly and must be provided by an event presenter to obtain access to a presale or offer.  

• Presales for newly added Center Presents performances are often available for Center Presents subscribers, Allied Solutions Center donors and sponsors, and members of the eClub. Promo codes to access each presale are emailed the morning of the presale.

When do tickets go on sale? When will the next season be announced?  

The Center Presents season line-up is typically announced in May, with subscription packages immediately available for purchase. Single event tickets typically go on sale in the summer. Added performances through the season follow unique on sale schedules. Join the eClub to find out when new shows are added and get early access to tickets. 

Are my seats together? 

You may notice that your tickets have nonconsecutive seat numbers, for example seats 1 and 3, or 10 and 12. These seats are together. Seats use odd numbers only on the left side of many sections in the Palladium (as well as in the Tarkington and the Studio Theater), while seats on the right side use even numbers. Seating charts for all venues can be viewed here. 

What is the infant policy? Are student tickets available? 

Center Presents events 

• Children 4 and older are welcome to attend performances with a ticket. Children of all ages are welcome at Family Series and Peanut Butter & Jam performances with a ticket. 

• Student rates are available for select Center Presents performances. Student tickets will be held at Will Call, and students will be required to present a valid student ID.      

Resident Company and rental events 

• Infant and student ticket policies vary by presenter. In all cases, a ticket is required for all guests to attend events at Allied Solutions Center.

Do you have assisted-listening devices? 

Yes, assisted-listening devices are available free of charge on a first-come first-served basis in all venues and may be requested upon arrival by speaking with an usher or any Front of House staff. 

Do you offer companion seating?

Yes, Allied Solutions Center provides complimentary companion seating for those patrons who would be unable to attend without assistance. To request a complimentary companion ticket, please contact the Fifth Third Bank Box Office at 317.843.3800 or Accessibility@TheCenterPresents.org. This policy may vary for Resident Company or venue rental events.

What is a moveable armrest? What does the star on the seating chart mean?

Some aisle seats in the Palladium and the Tarkington are equipped with armrests which may open into the aisle to allow for easier transition into the seat from a wheelchair or walker.  

A star symbol on the seating chart means there is special information about the seat. That seat may have a moveable armrest, or there may be other information about the view or location. 

Do you provide ear plugs? 

Yes, ear plugs can be requested at the Fifth Third Bank Box Office or from an usher upon arrival. 

When do doors open? What time should we arrive? 

For most Palladium performances, lobby doors open 1 hour prior to the performance. For Tarkington and Studio Theater performances, lobby doors open 30 minutes prior to the start of the performance. Seating typically begins at the same time that lobby doors open, but may vary by performance. For exact times, please contact the Fifth Third Bank Box Office at 317.843.3800 or Tickets@TheCenterPresents.org. 

Are there bathrooms on every level? 

• At the Tarkington and Studio Theater, restrooms can be found in the main lobby.  

• In the Palladium, restrooms are found in the Salon level (below the 1st floor), the Payne & Mencias Box Tier (2nd floor) and the Gallery level (4th floor). All restrooms are accessible by elevator. The Orchestra level (1st floor) and the Mezzanine level (3rd floor) do not have restrooms. 

• Family restrooms are located on the Salon and Gallery levels. 

Do you offer valet parking? 

Valet parking is available for most Palladium events. Please contact the Fifth Third Bank Box Office to pre-purchase valet passes, or purchase in advance online. Valet is not available for Studio Theater or Tarkington events. 

Where do I park? Is parking free? 

Free self-parking is available in the Center Garage attached to the Tarkington/Studio Theater building (enter from 3rd Avenue SW) and the Veterans Way Garage (enter from Range Line Road). View the Directions and Parking page for full details and a parking map. 

Are food and drinks allowed inside the hall? 

Yes, food and beverages purchased inside the venue will be allowed inside the hall. No outside food or beverages are permitted. 

What is the dress code for performances? 

There is no dress code for performances at Allied Solutions Center. Come as you are! 

Where is the Robert Adam Room? Where is the Brham Founders Club? Where is the Shiel Sexton Songbook Lounge?

• The Robert Adam Room is located in the Palladium on east side of the Payne & Mencias Box Tier (2nd floor).  

• The Brham Founders Club by Brahm is located in the Palladium on west side of the Payne & Mencias Box Tier (2nd floor). 

• The Shiel Sexton Songbook Lounge is located in the Palladium on the Gallery level (4th floor).

See all the spaces available for events in the Palladium and all venues on our Venue Rental page. 

Where do I find information about the Great American Songbook Foundation? 

Headquartered at Allied Solutions Center for the Performing Arts and founded by five-time GRAMMY® Award nominee Michael Feinstein, the Great American Songbook Foundation is a nonprofit organization with a mission to inspire and educate by celebrating America’s timeless popular music and its role in our society.

Visit the Great American Songbook Foundation's website.

Are there any volunteer opportunities? 

The National Bank of Indianapolis Usher Corps offers several ways to make friends while supporting the arts and serving your community. Learn more on our Volunteer page. 

Limited volunteer opportunities may also be available for Education programs such as the Prism Project performing arts camp for individuals with disabilities. If you are interested in being a volunteer Buddy to assist in camp facilitation, please email Outreach@TheCenterPresents.org

What benefits are there to being a donor or subscriber? 

• In addition to supporting the arts and educational opportunities at Allied Solutions Center, there are many benefits to becoming an individual donor, including presale access, invitations to special events and more. Learn more about how to give and donor benefits here.

• Center Presents season subscribers earn benefits including ticket discounts, presale access, priority seating and more. Learn more about subscribing here.

How can I reset my password? How do I create an account? 

• To create an account select “Register” on the Login page here. You will be asked to create a password and input your contact information. We recommend creating an account, but you may also choose Guest Checkout when purchasing tickets to avoid creating a password. 

• To login to your current account, select “Login” at the top of this page, then enter the email address associated with your account and your password. 

• To reset your password, select “Forgot Password” on the Login page here. You will receive an email with a link to reset your password. If you have already logged in to your account and wish to reset your password, navigate to your account by clicking “Hello, Name!” at the top of this page, then click on the “change your password here” link under Manage Your Account.
  • Please note: If you previously used Guest Checkout, your account does not have a password. You may create a new account by following the steps above.

How do I get on your email list? What is the eClub? 

• The eClub is Allied Solutions Center’s email list. Members of the eClub receive regular updates about upcoming performances, new show announcements, and monthly newsletters. The eClub also gains access to ticket presales for newly added performances. 

• Sign up for the eClub here (you will be asked to create a password to save your email preferences). 

Where can I find a seating chart? Where is door __? Where is seat __? 

• You can view the seat maps for all venues on our Seating Maps page. 

• Door numbers on your ticket indicate interior doors inside the venue which will help ushers guide you to your seats.
  • In the Palladium, doors 1-6 are on the Orchestra level (1st floor), doors 7-8 are on the Payne & Mencias Box Tier level (2nd floor), door 9-10 are on the Mezzanine level (3rd floor), and doors 11-14 are on the Gallery level (4th floor).
  • In the Tarkington, doors 1 and 4 are on the main level (left and right, respectively), and doors 2 and 3 are on the upper level (left and right, respectively).

Are you currently hiring? 

Please go to our Career Opportunities page to find current openings. 

I have friends visiting from out of town, may I come by and show them the Palladium? 

We would be glad to show you the Palladium, if possible. Please call the Fifth Third Bank Box Office at 317.843.3800 to confirm if the Palladium is available for visitors at the time you wish to visit. 

Do you offer tours?  How much are they? 

Free public tours of the Palladium are offered on the second and fourth Tuesdays of the month. Register for public tours on the Palladium Public Tours page. To arrange a private group or school tour, please contact us at Outreach@TheCenterPresents.org. 

What restaurants are within walking distance? 

There are several restaurants within walking distance at Carmel City Center. See more on our Around Allied Solutions Center page. 

Do you rent your spaces? How can I book a venue? 

Yes, venue rentals are available for the three primary venues at Allied Solutions Center and ancillary spaces. Learn more or request a quote at our Venue Rentals page, or contact Events@TheCenterPresents.org for more information. 

Do you have a Lost and Found? 

Yes, Lost and Found items are held by security at each venue. Please contact the Fifth Third Bank Box Office at 317.843.3800 for help in retrieving lost items. The Palladium's security desk is located near the West Lobby entrance by the loading dock. Items found in the Tarkington or Studio Theater are held at the James Building security desk located in the building's main lobby.

How long is the show going to be? 

Center Presents performances are typically around 2 hours including an intermission, but this can vary significantly. Contact the Fifth Third Bank Box Office at 317.843.3800 to confirm the expected run time of your performance. 

How many seats are there in your venues? 

• There are approximately 1,500 seats in the Palladium.
• There are approximately 500 seats in the Tarkington
• There are approximately 180 seats in the Studio Theater. 
• View the seating maps for these venues on our Seating Maps page.